A law firm for life

Frequently asked questions, answered

Not sure about something? Let us help you…

Who are The McKinstry Company?

We are one of Ayrshire’s largest firms of solicitors with a first class reputation. We are a truly local firm, serving the whole of Ayrshire for over 35 years, and conveniently located in Ayr and Girvan town centres.

What services can The McKinstry Company offer me?

We offer a full range of legal services to you, your family and your business. Established in 1984, The McKinstry Company has gone from strength to strength as a result of being an integral part of our community.

Where are your offices?

We have offices at Queens Court House, 39 Sandgate, Ayr, KA7 1BE and 146 Dalrymple Street, Girvan, KA26 9BQ. Our reception can help you confirm the location of your appointment and also provide directions, or you can click for information here.

How do I contact you?

Our contact details are here and we are open from 9.00am until 5.30pm Monday to Thursday, and 9.00am to 5.00pm on Friday.

Do your offices have disability friendly access?

Yes, both our Ayr and Girvan offices have recently been refurbished and allow full disabled access on the ground floor. Our offices have wheelchair ramp access and modern office accommodation on ground level.

What does it cost to instruct a solicitor?

Our solicitors will confirm the cost of our service when they meet with you. This will depend on what service we provide, though we do offer a number of funding options for all clients and can provide details on request. In many cases, we can offer an initial consideration of your circumstances without charge.

Do I qualify for Legal Aid?

The McKinstry Company is a registered provider of Legal Aid and can offer Legal Aid for certain areas of work. The final decision rests with the Scottish Legal Aid Board for providing such assistance, but in any event, we can assist you and perhaps discuss other funding options. An appointment with one of our Legal Aid solicitors is the first step and can be arranged by telephoning our reception.

Do I require to meet a solicitor before you can act for me?

Yes. We require to take detailed instruction from you and in our experience, it is always better in person. At the same time, we can discuss funding of your case.

I work 9am to 5pm – can I get an appointment to fit around my working hours?

Yes. At The McKinstry Company we both appreciate and understand time is precious and that the pressures of everyday events can make it difficult to attend a regular appointment. We also understand the importance of the local community and what it takes to ensure it thrives, so we can offer an initial appointment outwith our usual business hours.

Can you visit me at home?

We can provide an initial meeting at home for our disabled clients and for those whose injuries prevent a meeting taking place at our offices.

Can I use email to communicate with my solicitor?

Yes. At The McKinstry Company we pride ourselves on our innovation and as such you will have direct access to your solicitor and their secretary via email.

Can I leave feedback?

Yes, please do. We encourage feedback as it allows us to understand our clients and appreciate their needs. We try to publish as much as we can, so keep an eye out on our feedback page for your own comments.

How can I be kept informed?

For the duration of the period we work for you, we will provide regular updates. Following the conclusion of the work carried out, we will remain in contact with you as it is our ethos that we are a law firm for life. We would normally ask if you wish to be registered for our newsletter – why not take a few moments to do this, it is quick, free and will keep you informed. Register here.

Ayr Sandgate

Queen’s Court House
39 Sandgate
Ayr, Ayrshire

  • Disability access
  • Parking close by


146-148 Dalrymple Street
Girvan, Ayrshire
KA26 9BQ

  • Disability access
  • Parking close by
Join the McKinstry family
Some of our happy clients
  • Really helpful and friendly always replied to calls and emails. Thank you very much for all your help and advice and hard work.

    Mr S, Auchinleck
  • First class throughout 100% better than last time we moved house and used a different firm. Always responded to promptly with appropriate detailed replies. First Class

    Mr N, Ayr
  • Thank you for the support during a difficult time.

    Mrs M, Ayr
  • Every email was timely and actioned quickly. Kirsty and Libby were exceptional to deal with. They kept me informed in a timely manner with the added complication of our sale being carried out whilst we are currently based in America.

  • My emails were always responded to in a timely manner no matter who I was dealing with. Thank you to Nat and Kirsty who helped throughout our move and during some difficult times when lock down was first announced! They have both been great.

    Miss K, Dalry
  • Everything was done extremely professionally.

    Mrs G, Ayr
  • Very happy with the way my case has been dealt with despite working restrictions due covid 19 - thank you. Calls & emails always responded to within reasonable timescale. Very impressed with lawyers and staff I have dealt with during current case and previous divorce case very friendly and efficient.

    Mrs H, Ayr
  • All very prompt, efficient, clear, friendly and personable. Not overwhelming with legal jargon. Many thanks for making the process of setting up a will so straightforward.

    Mrs D, Troon
  • We required our Wills to be amended and that was done without any problems whatsoever.

    Mrs F, Ayr
  • Very business-like and helpful

    Mr M, Ayr
  • I was very impressed with the professionalism shown by all members of staff I had any dealing with. All calls and emails were relevant to the sale of my flat. All questions I had were dealt with at the time. For any further legal matters I will certainly be using The McKinstry Company

    Mr H, Ayr
  • Excellent service most happy with attentiveness and customer service.

    Mr F, Condorrat
  • Nat & Libby efficiently dealt with every question I had.

    Mrs K, Ayr
  • Kirsty understood our weird schedule when we were often 8 hours behind UK time, and simplified things for us by liaising via email. She was extremely approachable and dependable. In Kirsty’s absence, Jodie and Nathaniel would step in and communicate with us, and were very helpful too.

    Mrs N, Ayr
  • Great service and always on hand to answer our questions. Prompt and efficient response.

    Mr H, Ferniegair
  • Questions and communication were answered promptly

    Mr W, Sinclairston
  • Speaking from my own personal experience I was perfectly happy with the service I received. Everything was done to my satisfaction.

    Mrs I, Largs
  • Very efficient, timely and very mannerly on the phone

    Mr McN, Mauchline
  • The service was superb.  Kirsty and team were extremely helpful.

    Mr and Mrs R, Ayr
  • First class service from start till finish. Always there to give help and advice.

    Mr R, Ayr
  • Great service and advice from a good professional company.

    Mr R, Kilmarnock
  • Excellent, very friendly and professional. I will be using you for all my property transactions in the future!

    Mrs S, Godstone
  • My case was handled sensitively and smoothly.

    Mr N, Ayr
  • Everyone concerned in the sale of our property was very efficient and kept us up to date with all happenings.

    D Ferguy, Cookstown
  • Great service.  Would recommend you to others.

    Mr S, Kirkmichael
  • Communication was always available when required. Made me feel confident throughout the process.

    Mr L, Ayr
  • Always replied or phoned back when I needed my questions answered.

    Miss McF, Patna
  • A very prompt and friendly service, a pleasure to deal with.

    Mr R, Aberdeen
  • Robert was very supportive.

    M Carruthers, Kilmarnock.
  • Great, Rebecca was very pleasant to deal with and went out of her way to help with our case

    S Everett, Kilbarchan
  • The solicitor / paralegal I was dealing with was very professional and performed to a high standard. I was very impressed.

    B Ferguson, Methil
  • Local firm, word of mouth good reports.

    K Rooney, Glasgow
  • All queries were dealt with in a prompt and professional manner and I was kept informed of progress as events developed. Thank you very much for making a difficult situation much easier to deal with.

    Mrs McG, Ayr
  • Communication via telephone and email was regular, prompt and comprehensive. All queries and questions were answered with no delays or problems. My experience with the McKinstry Company was pleasant and smooth.

    Mr McK, Ayr
  • My family and I received excellent service from everyone with whom we had contact. The service was of the highest standard and, as I have in the past, I will continue to recommend the company to anyone seeking legal assistance.

    Mrs S, Ayr
  • All emails and calls were dealt with promptly. Very impressed. Very very pleased with service.

    Mr and Mrs H, Hull
  • I enjoy the friendly atmosphere. Very professional.

    Mrs A, Ayr
  • Mr Honeyman was very professional and knowledgeable which made us feel reassured. Very happy with the service and if I needed a solicitor again I would get in touch.

    Mr B, Ardrossan
  • Prompt quick efficient communication.

    Mrs K, Cumnock
  • Ease of making appointments and timescale for completion of business all good.

    Mr & Mrs T, Maybole
  • Gave reassurance and comfort at a stressful time. I felt ten times better after our first meeting and support provided ultimately exceeded my desired outcome.

    Mr N, Saltcoats
  • The supportive way that the advice was provided along with the willingness to fit appointments in with our requirements

    Mr R, Ayr
  • The whole process was handled with upmost professionalism throughout.

    Mr McN, Kilwinning

We’re delighted to welcome you back!

We are open by appointment but these will be restricted to executry and matrimonial clients. Social distancing measures will be in place and please ensure face coverings are worn when entering the office.