A law firm for life

The McKinstry Company understand that life has been difficult over the past few months – clients, colleagues and everyone in the community have been impacted in some way.

Much of life as we knew it was paused, but as life starts to return to normal we appreciate that our clients will continue to require our trusted support and guidance just as they have done so over the past 35 years.

That’s why we’re providing an array of appointment options to clients to ensure everyone has access to our services when they need it most.

While we are unable to  meet clients face to face, for the moment, we have in place a number of options to consult with you by phone, video conference or using our new Artificial Intelligence tools which we shall shortly be launching on our website.

The Family Law and Private Client teams have collaborated with leading legal software company, Settify, to become one of the first law firms in Scotland to provide a customised AI platform for initial instruction and helpful information on Family Law matters and Wills.

Free to access on The McKinstry Company website, Settify covers all areas of family law, from pre-nuptial or cohabitation agreements through to separations or complicated divorce cases and can be accessed 24/7.  This pathway to instructing our Family Law team and gaining useful advice will be a huge benefit to clients.  The Wills section also affords clients a new way of considering how they will arrange their affairs going forward and providing initial instruction to our Private Client team.

Robert Honeyman, Managing Partner at The McKinstry Company said: “We are always here for our clients and available to provide advice when needed.  We can do this by telephone, video conference and with Settify for Family Law and Wills.”

Edward Kirk, the UK Head of Settify, said: “It is important for solicitors to meet clients where they wish to be met, particularly given the current situation.  We are therefore delighted that The McKinstry Company are able to offer this intuitive tool to enable their clients to commence their Will or Family Law matter online, at a time and place of their choosing.”

For the time being, you may not be able to visit a solicitor at The McKinstry Company, but when you can all of the arrangements are in place so that the offices are ready for clients.

The McKinstry Company understand that although it’s refreshing to use AI, Zoom or other video conference, they recognise the importance of still meeting with your trusted adviser in person to cement the relationship between solicitor and client.

“During lockdown we have worked hard to reconstruct the layout and facilities in the office so when all of our staff and clients are able to return, they’re able to do so in a safe manner,” added Robert.

“The substantial investment we have made in recent years in our reception and meeting room areas, I.T., and providing disability friendly access ensures that  when clients are able to come to see us, they can do so to an office where they will feel comfortable and safe.”

We just want you to know that we’ll be here.

When you need us.

When your business needs us.

And when your family needs us.

To speak to a solicitor at The McKinstry Company, you can contact the Ayr office on 01292 281711 and the Girvan office on 01465 713118 or complete our online enquiry form.

 

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Some of our happy clients
  • Really helpful and friendly always replied to calls and emails. Thank you very much for all your help and advice and hard work.

    Mr S, Auchinleck
  • First class throughout 100% better than last time we moved house and used a different firm. Always responded to promptly with appropriate detailed replies. First Class

    Mr N, Ayr
  • Thank you for the support during a difficult time.

    Mrs M, Ayr
  • Every email was timely and actioned quickly. Kirsty and Libby were exceptional to deal with. They kept me informed in a timely manner with the added complication of our sale being carried out whilst we are currently based in America.

    Anon.
  • My emails were always responded to in a timely manner no matter who I was dealing with. Thank you to Nat and Kirsty who helped throughout our move and during some difficult times when lock down was first announced! They have both been great.

    Miss K, Dalry
  • Everything was done extremely professionally.

    Mrs G, Ayr
  • Very happy with the way my case has been dealt with despite working restrictions due covid 19 - thank you. Calls & emails always responded to within reasonable timescale. Very impressed with lawyers and staff I have dealt with during current case and previous divorce case very friendly and efficient.

    Mrs H, Ayr
  • All very prompt, efficient, clear, friendly and personable. Not overwhelming with legal jargon. Many thanks for making the process of setting up a will so straightforward.

    Mrs D, Troon
  • We required our Wills to be amended and that was done without any problems whatsoever.

    Mrs F, Ayr
  • Very business-like and helpful

    Mr M, Ayr
  • I was very impressed with the professionalism shown by all members of staff I had any dealing with. All calls and emails were relevant to the sale of my flat. All questions I had were dealt with at the time. For any further legal matters I will certainly be using The McKinstry Company

    Mr H, Ayr
  • Excellent service most happy with attentiveness and customer service.

    Mr F, Condorrat
  • Nat & Libby efficiently dealt with every question I had.

    Mrs K, Ayr
  • Kirsty understood our weird schedule when we were often 8 hours behind UK time, and simplified things for us by liaising via email. She was extremely approachable and dependable. In Kirsty’s absence, Jodie and Nathaniel would step in and communicate with us, and were very helpful too.

    Mrs N, Ayr
  • Great service and always on hand to answer our questions. Prompt and efficient response.

    Mr H, Ferniegair
  • Questions and communication were answered promptly

    Mr W, Sinclairston
  • Speaking from my own personal experience I was perfectly happy with the service I received. Everything was done to my satisfaction.

    Mrs I, Largs
  • Very efficient, timely and very mannerly on the phone

    Mr McN, Mauchline
  • The service was superb.  Kirsty and team were extremely helpful.

    Mr and Mrs R, Ayr
  • First class service from start till finish. Always there to give help and advice.

    Mr R, Ayr
  • Great service and advice from a good professional company.

    Mr R, Kilmarnock
  • Excellent, very friendly and professional. I will be using you for all my property transactions in the future!

    Mrs S, Godstone
  • My case was handled sensitively and smoothly.

    Mr N, Ayr
  • Everyone concerned in the sale of our property was very efficient and kept us up to date with all happenings.

    D Ferguy, Cookstown
  • Great service.  Would recommend you to others.

    Mr S, Kirkmichael
  • Communication was always available when required. Made me feel confident throughout the process.

    Mr L, Ayr
  • Always replied or phoned back when I needed my questions answered.

    Miss McF, Patna
  • A very prompt and friendly service, a pleasure to deal with.

    Mr R, Aberdeen
  • Robert was very supportive.

    M Carruthers, Kilmarnock.
  • Great, Rebecca was very pleasant to deal with and went out of her way to help with our case

    S Everett, Kilbarchan
  • The solicitor / paralegal I was dealing with was very professional and performed to a high standard. I was very impressed.

    B Ferguson, Methil
  • Local firm, word of mouth good reports.

    K Rooney, Glasgow
  • All queries were dealt with in a prompt and professional manner and I was kept informed of progress as events developed. Thank you very much for making a difficult situation much easier to deal with.

    Mrs McG, Ayr
  • Communication via telephone and email was regular, prompt and comprehensive. All queries and questions were answered with no delays or problems. My experience with the McKinstry Company was pleasant and smooth.

    Mr McK, Ayr
  • My family and I received excellent service from everyone with whom we had contact. The service was of the highest standard and, as I have in the past, I will continue to recommend the company to anyone seeking legal assistance.

    Mrs S, Ayr
  • All emails and calls were dealt with promptly. Very impressed. Very very pleased with service.

    Mr and Mrs H, Hull
  • I enjoy the friendly atmosphere. Very professional.

    Mrs A, Ayr
  • Mr Honeyman was very professional and knowledgeable which made us feel reassured. Very happy with the service and if I needed a solicitor again I would get in touch.

    Mr B, Ardrossan
  • Prompt quick efficient communication.

    Mrs K, Cumnock
  • Ease of making appointments and timescale for completion of business all good.

    Mr & Mrs T, Maybole
  • Gave reassurance and comfort at a stressful time. I felt ten times better after our first meeting and support provided ultimately exceeded my desired outcome.

    Mr N, Saltcoats
  • The supportive way that the advice was provided along with the willingness to fit appointments in with our requirements

    Mr R, Ayr
  • The whole process was handled with upmost professionalism throughout.

    Mr McN, Kilwinning

We’re delighted to welcome you back!

We are open by appointment but these will be restricted to executry and matrimonial clients. Social distancing measures will be in place and please ensure face coverings are worn when entering the office.