A law firm for life

The McKinstry Company are pleased to announce that the Family Law team have collaborated with leading legal software company, Settify, to become one of the first law firms in Scotland to make this legal intelligence software available to all our family law clients.

Settify intelligently interacts with clients, whether from our website or by invitation.  It provides clients with customised, helpful information relevant to their family law matter, and allow you to provide a full brief of your initial instructions.

We have made the software package free to use on the family law pages of our website – and can be used without obligation before you engage as a client.  It covers all areas of family law, from pre-nuptial or cohabitation agreements through to separations or complicated divorce cases.  We have worked closely with Settify to develop a system which is interactive and straightforward.  It can be accessed, and saved, at any time, 24 hours a day to suit your lifestyle and manner in which you wish to interact with The McKinstry Company.

A break-up or family dispute is among the most stressful life events and this system is designed to make the process of instructing the expert family law team at The McKinstry Company as simple, smooth and straightforward as possible so that we can be proactive in helping you right from the beginning.

In family law there is always a lot of information to be gathered at the start.  A great deal of time is usually spent going over details, in particular regarding assets, debts and other financial income which clients often do not know or cannot recall ‘off the top of their head’, meaning that sometimes the solicitor is left with an incomplete picture, even after the first meeting.

With our new Settify system, clients can input as much (or as little) information as they want prior to meeting with us, and this can be done all at once, or in stages, just whenever is convenient to you.  This allows us to obtain information about your circumstances in advance so that face to face meetings can be much more focussed on advising on the way forward and planning a strategy for you instead of spending time in meetings noting down administrative details.  Advice can be tailored in advance, the whole process becoming much more effective and efficient, with the added benefit of saving on the cost of fees.

It also allows gives you greater clarity on what kind of things need to be thought about and what information will need to be obtained. Our AI system will guide you through the type of information that you will input to provide the basis of instruction in your case.

It is entirely up to each client how much they wish to share with us.  The Settify AI system will engage in a “conversation” with you to take you through this initial process.  There is no obligation to use the software at all if you are not comfortable – we appreciate some clients may not want to use the system, and we are happy if your preference is to provide the information in a more traditional manner at a client meeting.  However, we are sure that the user-friendly arrangement we have in place will appeal to many in particular where clients are looking at new ways they wish to transact many parts of their affairs.

The innovative artificial intelligence technology is there as a tool to enable us to better advise and assist you, but will not replace face to face meetings with our solicitors.  We are always approachable and able to be contacted by telephone, email or video call.  The new system will help greatly at the start of the process assisting our solicitors in providing tailored legal advice to you.

On this collaboration Edward Kirk, Settify’s UK Head commented:-

“It is important for solicitors to meet clients where they wish to be met, particularly given the current situation. We are therefore delighted that The McKinstry Company are able to offer this intuitive tool to enable their clients to commence their family law matter online, at a time and place of their choosing.”  

Robert Honeyman

Colin Duck

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Some of our happy clients
  • Really helpful and friendly always replied to calls and emails. Thank you very much for all your help and advice and hard work.

    Mr S, Auchinleck
  • First class throughout 100% better than last time we moved house and used a different firm. Always responded to promptly with appropriate detailed replies. First Class

    Mr N, Ayr
  • Thank you for the support during a difficult time.

    Mrs M, Ayr
  • Every email was timely and actioned quickly. Kirsty and Libby were exceptional to deal with. They kept me informed in a timely manner with the added complication of our sale being carried out whilst we are currently based in America.

  • My emails were always responded to in a timely manner no matter who I was dealing with. Thank you to Nat and Kirsty who helped throughout our move and during some difficult times when lock down was first announced! They have both been great.

    Miss K, Dalry
  • Everything was done extremely professionally.

    Mrs G, Ayr
  • Very happy with the way my case has been dealt with despite working restrictions due covid 19 - thank you. Calls & emails always responded to within reasonable timescale. Very impressed with lawyers and staff I have dealt with during current case and previous divorce case very friendly and efficient.

    Mrs H, Ayr
  • All very prompt, efficient, clear, friendly and personable. Not overwhelming with legal jargon. Many thanks for making the process of setting up a will so straightforward.

    Mrs D, Troon
  • We required our Wills to be amended and that was done without any problems whatsoever.

    Mrs F, Ayr
  • Very business-like and helpful

    Mr M, Ayr
  • I was very impressed with the professionalism shown by all members of staff I had any dealing with. All calls and emails were relevant to the sale of my flat. All questions I had were dealt with at the time. For any further legal matters I will certainly be using The McKinstry Company

    Mr H, Ayr
  • Excellent service most happy with attentiveness and customer service.

    Mr F, Condorrat
  • Nat & Libby efficiently dealt with every question I had.

    Mrs K, Ayr
  • Kirsty understood our weird schedule when we were often 8 hours behind UK time, and simplified things for us by liaising via email. She was extremely approachable and dependable. In Kirsty’s absence, Jodie and Nathaniel would step in and communicate with us, and were very helpful too.

    Mrs N, Ayr
  • Great service and always on hand to answer our questions. Prompt and efficient response.

    Mr H, Ferniegair
  • Questions and communication were answered promptly

    Mr W, Sinclairston
  • Speaking from my own personal experience I was perfectly happy with the service I received. Everything was done to my satisfaction.

    Mrs I, Largs
  • Very efficient, timely and very mannerly on the phone

    Mr McN, Mauchline
  • The service was superb.  Kirsty and team were extremely helpful.

    Mr and Mrs R, Ayr
  • First class service from start till finish. Always there to give help and advice.

    Mr R, Ayr
  • Great service and advice from a good professional company.

    Mr R, Kilmarnock
  • Excellent, very friendly and professional. I will be using you for all my property transactions in the future!

    Mrs S, Godstone
  • My case was handled sensitively and smoothly.

    Mr N, Ayr
  • Everyone concerned in the sale of our property was very efficient and kept us up to date with all happenings.

    D Ferguy, Cookstown
  • Great service.  Would recommend you to others.

    Mr S, Kirkmichael
  • Communication was always available when required. Made me feel confident throughout the process.

    Mr L, Ayr
  • Always replied or phoned back when I needed my questions answered.

    Miss McF, Patna
  • A very prompt and friendly service, a pleasure to deal with.

    Mr R, Aberdeen
  • Robert was very supportive.

    M Carruthers, Kilmarnock.
  • Great, Rebecca was very pleasant to deal with and went out of her way to help with our case

    S Everett, Kilbarchan
  • The solicitor / paralegal I was dealing with was very professional and performed to a high standard. I was very impressed.

    B Ferguson, Methil
  • Local firm, word of mouth good reports.

    K Rooney, Glasgow
  • All queries were dealt with in a prompt and professional manner and I was kept informed of progress as events developed. Thank you very much for making a difficult situation much easier to deal with.

    Mrs McG, Ayr
  • Communication via telephone and email was regular, prompt and comprehensive. All queries and questions were answered with no delays or problems. My experience with the McKinstry Company was pleasant and smooth.

    Mr McK, Ayr
  • My family and I received excellent service from everyone with whom we had contact. The service was of the highest standard and, as I have in the past, I will continue to recommend the company to anyone seeking legal assistance.

    Mrs S, Ayr
  • All emails and calls were dealt with promptly. Very impressed. Very very pleased with service.

    Mr and Mrs H, Hull
  • I enjoy the friendly atmosphere. Very professional.

    Mrs A, Ayr
  • Mr Honeyman was very professional and knowledgeable which made us feel reassured. Very happy with the service and if I needed a solicitor again I would get in touch.

    Mr B, Ardrossan
  • Prompt quick efficient communication.

    Mrs K, Cumnock
  • Ease of making appointments and timescale for completion of business all good.

    Mr & Mrs T, Maybole
  • Gave reassurance and comfort at a stressful time. I felt ten times better after our first meeting and support provided ultimately exceeded my desired outcome.

    Mr N, Saltcoats
  • The supportive way that the advice was provided along with the willingness to fit appointments in with our requirements

    Mr R, Ayr
  • The whole process was handled with upmost professionalism throughout.

    Mr McN, Kilwinning

We’re delighted to welcome you back!

We are open by appointment but these will be restricted to executry and matrimonial clients. Social distancing measures will be in place and please ensure face coverings are worn when entering the office.