We seek to build a relationship with our clients, rather than simply completing a transaction. Dynamic and forward thinking, we are a Law Firm for Life.
The culture, practice and ambition at The McKinstry Company is to take a dedicated and personal approach to all of our instructions.
Our prime objective is to establish a relationship with our clients, rather than simply execute their transaction. Experience has shown that where the lawyer and client build that relationship of mutual trust, understanding and respect, the level of service delivery is improved and the result for the client is enhanced.
Understanding your needs
From the outset, we will strive to understand your needs and what it is you are seeking to achieve. We will then approach all matters against a background of achieving your agreed objectives.
Understanding from the outset what you wish to achieve, we will deliver against that in a professional and business like, but also friendly and empathetic, way.
The key characteristic of our style is that we are result focused and will demonstrate a proactive, ‘can do’ attitude to securing your objectives.
To ensure the best outcome and highest level of client satisfaction, we execute all instructions in the following way:
Your work will be undertaken by a qualified solicitor with significant experience in the particular area. They will be aided by a highly trained, dedicated and qualitative support staff, and together they will strive to give you unrivalled service delivery.
All queries were dealt with in a prompt and professional manner and I was kept informed of progress as events developed. Thank you very much for making a difficult situation much easier to deal with.Mrs McG, Ayr
Communication via telephone and email was regular, prompt and comprehensive. All queries and questions were answered with no delays or problems. My experience with the McKinstry Company was pleasant and smooth.Mr McK, Ayr
My family and I received excellent service from everyone with whom we had contact. The service was of the highest standard and, as I have in the past, I will continue to recommend the company to anyone seeking legal assistance.Mrs S, Ayr
All emails and calls were dealt with promptly. Very impressed. Very very pleased with service.Mr and Mrs H, Hull
I enjoy the friendly atmosphere. Very professional.Mrs A, Ayr
Mr Honeyman was very professional and knowledgeable which made us feel reassured. Very happy with the service and if I needed a solicitor again I would get in touch.Mr B, Ardrossan
Prompt quick efficient communication.Mrs K, Cumnock
Ease of making appointments and timescale for completion of business all good.Mr & Mrs T, Maybole
Gave reassurance and comfort at a stressful time. I felt ten times better after our first meeting and support provided ultimately exceeded my desired outcome.Mr N, Saltcoats
The supportive way that the advice was provided along with the willingness to fit appointments in with our requirementsMr R, Ayr
The whole process was handled with upmost professionalism throughout.Mr McN, Kilwinning